MEMBERSHIP FAQ
Can I cancel my membership at any time?
Yes of course you can! We’ll be sad to see you go though. If it’s something we have or haven’t done please let us know so we can improve the membership facitlites. If you’re a paying member and you just want to take a break you can Pause your membership for any length of time. See ‘Can I Pause My Membership?’
Paying members
1. Annual subscribers will receive a pro rata refund charged at the monthly up to 9 months. No refund from 10-12 months.
2. Monthly subscribers will be cancelled from the next due payment date.
To cancel either go to
My Account > Subscriptions > Cancel (or Pause if you think you might want to restart at a later time. This retains any reductions you’ve had to date, otherwise you come back at the full price) You should then receive a confirmation email.
or
Email members@basttraining.com and request to cancel.
Can I pause my membership?
Yes you can. Go to My Account > Subscriptions and select Pause. You can cancel Pause from here when you’re ready to continue the membership.
If I cancel can I rejoin at a later date?
We will welcome you back with open arms! Just go through the joining process again.
Please note if you are on the BAST Grad discount this will be cancelled when you cancel the membership, so when you return it will be at the regular membership rate.
Can I go from Free to Paid membership?
Yes you can go to My Account > Upgrade > Select the membership level you want to join, go through the payment process and voilá!
If you intend to do the BAST Course please use the join link we send you in the pre course email. Do not upgrade from the notmal free membership.
If you have done the course and want to upgrade then email us for the relevant link.
Can I get a refund if I am not happy with paid membership?
If you are on the monthly subscription then your membership will continue till the next payment date. If you are an Annual subscriber and you cancel before 10 months are you will be refunded a pro rate rate based on the monthly rate. 10-12 months no refund.
How do I access the BAST Closed Facebook group?
If you are a member you will have access via the membership dashboard. Request access, we will approve your access to the group in Facebook. If you aren’t in the group with in 24 hours drop us an email and let us know.
How do I make a complaint?
Please complete this FORM describing the issue in detail.
What circumstances would cause my membership to be revoked?
Anyone who wants to spam, trash talk, be negative, problematic, drag the group down in any way will be asked to leave to protect the integrity of this community. Removal under these conditions will disqualify you from any membership fee refunds. This is at discretion of the BAST admins and community sentiment/complaints received.